臺灣博碩士論文加值系統

藥粧人員的組織學習和工作績效是每間公司致力關注的重要議題之一。傳統組織的教育訓練係以藥粧人員個人培訓為主。組織學習導入數位學習及教育訓練，係由企業建構學習型組織，包括：經驗、結構、文化及知識的傳承。本研究以嘉義市某藥粧連鎖店為例，探討個人特徵變項的差異，在實施數位學習及教育訓練融入組織學習後，是否會影響藥粧人員之工作滿意度與其績效。研究結果發現，推動組織學習之後：(1)分享願景對藥粧人員的工作滿意度，具正面的影響。(2)開放心智對藥粧人員的工作績效，具正面的影響。(3)各調節變項(性別、年齡、婚姻狀況、教育程度、職別、店面、年資、使用網路時間)對組織學習並不具有調節能力，且其影響力較低。
關鍵詞：教育訓練、組織學習、知識傳承、工作滿意度、工作績效

Organizational learning and job performance of employees is one of the important issues that every company is committed to paying attention. The e-learning and training of traditional organizations is mainly based on personal training of employees. Organizational learning is integrated into e-learning and training, which means that the enterprise constructs a learning organization, including: experience, structure, culture and knowledge inheritance. This study takes a drugstore chain in Chiayi City as an example to investigate whether the differences in individual characteristics variables will affect their Job satisfaction and performance after applying the e-learning and training of cosmeceutical personnel into organizational learning. The study result found that after promoting organizational learning: (1) Shared vision has a positive impact on employee job satisfaction. (2) Open mind will have a positive impact on employee job performance. (3) The moderating variables (gender, age, marital status, education level, job title, storefront, seniority, and time spent on the Internet) have no moderating ability on organizational learning, and their influence is low.

Keywords: Education and Training, Organizational Learning, Knowledge Inheritance, Job Satisfaction, Job Performance

目 錄
第1章 緒論 1
第1.1節 研究背景 1
第1.2節 研究動機 2
第1.3節 研究目的 3
第2章 文獻探討 4
第2.1節 組織學習 4
第2.2節 組織學習相關研究 6
第3章 研究方法 13
第3.1節 研究範圍 13
第3.2節 研究對象 13
第3.3節 研究構面 14
第3.4節 訓練課程與教材 16
第3.5節 問卷設計 17
第4章 研究結果 23
第4.1節 研究對象基本資料分析 23
第4.2節 研究變項描述性統計分析 28
第4.3節 各構面之信度分析 31
第4.4節 組織學習對工作滿意度影響之迴歸分析 32
第4.5節 各調節變項下工作滿意度的迴歸分析 35
第4.6節 組織學習對工作績效影響之迴歸分析 36
第4.7節 各調節變項下工作績效的迴歸分析 38
第5章 結論與建議 40
參考文獻 42
一、中文部份 42
二、西文部份 42
附錄 研究問卷 49


表 目 錄
表3-1 研究構面與問卷分類 19
表4-1 研究對象基本資料分析 23
表4-2 研究變項描述性統計 28
表4-3各構面之Cronbach's α 信度分析表 32
表4-4 組織學習對工作滿意度影響之迴歸分析表 33
表4-5 各調節變項對分享願景與工作滿意度影響之迴歸分析表 35
表4-6 組織學習對工作績效影響之迴歸分析表 37
表4-7各調節變項對開放心智與工作績效影響之迴歸分析表 39


圖 目 錄
圖3.1研究架構 16

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