一、中文部分
林陽助、李宜致、林吉祥和林婉婷(2009)。折扣幅度、促銷方式與品牌知名度對消費者品牌評價及購買意願之影響-以行動電話為例。東吳經濟商學學報,6(7),1-46。
林靜思(2019)。消費者對企業行銷應用程式 (APP) 的採用行為之研究。未出版碩士論文,東吳大學,國際經營與貿易學系碩士班,台北市。張淑青(2004)。顧客滿意與信任對忠誠度影響之研究。管理學報,21(5),611-627。
陳慧綺(2023)。消費者信任度、知覺價值對購買意願之影響-以超商有機蔬菜為例。未出版碩士論文,遠東科技大學,餐飲管理系餐飲經營與安全管理碩士班,台南市。游尚儒(2007)。知覺價格、知覺價值與知覺服務品質對消費者滿意度與再購意願影響之研究-以花蓮地區觀光飯店為例。未出版碩士論文,國立東華大學,企業管理學系碩士班,花蓮縣。馮憶銘(2014)。影響行動應用程式(App)持續使用意圖因素之研究-以LINE為例。未出版碩士論文,國立東華大學,管理學院高階經營管理碩士在職專班,花蓮縣。董侑儒、藍天雄和藍毓華(2019)。品牌信任建立忠誠度之研究-以NIKE為例。中華管理發展評論,8(2),1-10。
劉財龍(2010)。百貨公司價格促銷對行為意圖之影響,知覺風險之干擾效果。中華管理學報,11(4),1-36。
二、英文部分
Alan, A. K. & Kabaday, E. T. (2014) , Quality antecedents of brand trust and behavioral intention, Procedia-Social and Behavioral Sciences, 150, pp. 619-627.
Boshoff, C. (1999) , An Instrument to Measure Satisfaction with Transaction-Specific Service Recovery, Journal of Service Research, 1(3) , pp. 236-249.
Czepiel, J. A. , L. J. Rosenberg & A. Akerele (1974) , Perspectives on Consumer Satisfaction. AMA Conference Proceeding. pp. 119-123.
DJ Kim, DL Ferrin, HR Rao (2008) , A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision support systems. 44(2) , pp. 544-564.
Folkes(1988) , Recent attribution research in consumer behavior: A review and new directions. Journal of consumer research. 14(4) , pp. 548-565.
Fullerton, G. (2005) , The impact of brand commitment on loyalty to retail service brands. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration, 22(2) , pp. 97-110.
Huff, L. and Kelley, L. (2003) , Levels of Organizational Trust in Individualist versus Collectivist Societies: A Seven-Nation Study. Organization Science, 14, pp. 81-90.
Johnson, D. , & Grayson, K. (2005) , Cognitive and affective trust in service relationships. Journal of Business Research, 58(4) , pp. 500-507.
Kotler, P. (1999) , Marketing management: Analysis, Planning and Control. NJ: Prentice-Hall.
Lee, J. J. , & Feick, L. (2001) , The Impact of Switching Costs on the Customer-Loyalty Link:Mobile Phone Service in France. Journal of Service Marketing, 15(1) , pp. 35-48.
Likert, R. (1932) , A technique for the measurement of attitudes. Archives of Psychology, 22(140) , pp. 1-55.
Parasuraman A. , Zeithaml, V. A. , & Berry, L. L. (1988) . SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(1) , pp. 12-40.
Shamdasani, P. N. ,Balakrishnan, A. A. (2000). Determinants of relationship quality and loyalty in personalized services. Asia Pacific Journal of Management, 17(3) , pp. 399-422.