臺灣博碩士論文加值系統

目前國際社會正努力確保全球氣溫升幅不超過工業化前水準的1.5℃，並且確定共同努力應對氣候的變化。同時大多數企業對於永續發展(Sustainable Development, SD)亦納入其策略規劃之選項。本研究以汽車產業作為研究與實證之對象，係基於汽車產業被認為具有主導地位的代表性產業，並且汽車產業供應鏈體系完整，若台灣汽車產業能順利成功轉型，對整個台灣整體產業之發展將可產生更精進的乘數效果。
研究證實，精實管理(Lean Management, LM)與SD可以有效產生協同效應，兩者結合可改善企業組織的環境績效。同時，數位轉型(Digital transformation, DT)被視為是企業未來發展的推動力。研究這三者之間的關係，被認為是確實可行之策略。如何整合並共同佈署這三者策略之實踐，是一個值得研究的議題。本研究目的是透過品質機能展開之品質屋(House of Quality, HoQ)建立SD、LM以及DT三者之間的系統化架構，研究方法採用多屬性決策方法中的模糊德爾菲法、模糊擴展層級分析法以及折衷排序法。透過兩個HoQ之應用，確立哪些LM方法與DT技術是企業提升SD績效的關鍵性策略。
經本研究兩個HoQ結果顯示，最重要的SD指標為減少有害物質的排放；LM方法為安燈；DT技術為顧客關係管理。另外，關於LM方法，至今尚無相關研究嘗試進行層級分類。本研究首次將及時化與自働化，建立其層級架構。此為本研究貢獻。最後，本研究所提之方法架構亦可使用於不同產業或企業，此為本研究的原創性價值。

Currently, the international community is striving to ensure that the global temperature rise does not exceed 1.5°C above pre-industrial levels and to commit to collective efforts to address climate change. Concurrently, most enterprises are incorporating Sustainable Development (SD) into their strategic planning. This study focuses on the automotive industry for its research and empirical analysis, based on the premise that the automotive industry is a representative sector with a dominant position and a comprehensive supply chain system. If Taiwan's automotive industry can successfully transition, it will have a significant multiplier effect on the development of Taiwan's overall industry.
Research has confirmed that Lean Management (LM) and SD can effectively generate synergistic effects. Their combination can improve the environmental performance of corporate organization. Simultaneously, Digital Transformation (DT) is considered a driving force for the future development of enterprises. Investigating the relationship between these three factors is deemed a feasible strategy. How to integrate and jointly deploy these three strategic practices is a topic worthy of research. The purpose of this study is to establish a systematic framework among SD, LM, and DT through Quality Function Deployment and the House of Quality (HoQ). The methodology adopts Multiple Attribute Decision Making techniques, including the Fuzzy Delphi Method, Fuzzy Extended Analytic Hierarchy Process, and VlseKriterjumska Optimizacija I Kompromisno Resenje. By applying two HoQs, the study aims to identify which LM methods and DT technologies are critical strategies for improving SD performance in enterprises.
The results from the two HoQs in this study indicate that the most important SD indicator is the reduction of harmful substance emissions; the key LM method is Andon; and the essential DT technology is Customer Relationship Management. Furthermore, regarding LM methods, there has been no prior research attempting hierarchical classification. This study is the first to establish a hierarchical framework for Just in Time and Jidoka. This constitutes the study's contribution. Lastly, the methodological framework proposed in this study can also be applied to different industries or enterprises, highlighting the originality and value of this research.

摘要...........................................................................i
Abstract.....................................................................iii
誌謝...........................................................................v
目錄..........................................................................vi
表目錄......................................................................viii
圖目錄........................................................................x
第一章 緒論.....................................................................1
1.1研究背景....................................................................1
1.2研究動機....................................................................3
1.3研究目的....................................................................5
1.4研究流程....................................................................6
1.5研究範圍與限制...............................................................7
第二章 文獻回顧.................................................................8
2.1永續發展(Sustainable Development)...........................................8
2.1.1永續發展指標之涵義........................................................14
2.2精實管理(Lean Management)..................................................19
2.2.1精實管理方法之涵義........................................................26
2.3數位轉型(Digital Transformation)...........................................31
2.3.1數位轉型技術之涵義........................................................36
2.4品質機能展開(Quality Function Deployment)...................................42
2.5模糊邏輯(Fuzzy Logic)......................................................43
2.6模糊德爾菲法(Fuzzy Delphi Method)..........................................44
2.7模糊擴展層級分析法(Fuzzy Extended Analytic Hierarchy Process)...............45
2.8折衷排序法(VlseKriterjumska Optimizacija I Kompromisno Resenje)............46
第三章 研究方法...............................................................48
3.1研究架構..................................................................48
3.2模糊德爾菲法步驟............................................................49
3.3模糊邏輯步驟...............................................................51
3.4模糊擴展層級分析法步驟 ......................................................52
3.5品質機能展開步驟............................................................56
3.6折衷排序法步驟..............................................................59
第四章 實證研究...............................................................61
4.1受訪者基本資料..............................................................61
4.2模糊德爾菲分析結果.........................................................63
4.3模糊擴展層級分析結果......................................................73
4.4第一個品質屋之分析與結果...................................................81
4.5第二個品質屋之分析與結果...................................................89
4.6結果討論..................................................................98
4.7與過去相關研究的比較......................................................100
第五章 結論..................................................................102
5.1管理意涵..................................................................103
5.2未來研究建議...............................................................103
參考文獻.....................................................................105
附錄........................................................................139
附錄一 第一階段模糊德爾菲法空白問卷.............................................140
附錄二 第一個品質屋之模糊擴展層級分析法空白問卷.................................144
附錄三 第一個品質屋之精實管理方法相關性空白問卷.................................152
附錄四 第一個品質屋之精實管理與永續發展關聯性空白問卷...........................158
附錄五 第二個品質屋之數位轉型技術相關性空白問卷.................................161
附錄六 第二個品質屋之數位轉型與精實管理關聯性空白問卷...........................166
Extended Abstract............................................................168

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