臺灣博碩士論文加值系統

旨在調查蒙古旅遊管理人員的工作能力和工作績效與人口因素的相關性。這項定量研究從 331 個受訪者和 15 個假設中構建了 61 個問題，這些挑戰挑戰了當前對旅遊管理者的工作能力在如何影響其在蒙古旅遊業中的表現的作用和相關性的認識。該研究採用了一種解釋方法，該方法涉及回歸分析來解釋和預測該關係，並採用 T 檢驗，使用 SPSS 20.0 設計單向 ANOVA方法來獲取變量之間的差異。這項研究的發現表明，在蒙古旅遊部門工作的管理人員大多數是女性，19-35 歲，已婚，受過教育（碩士學位），中層管理人員，經驗豐富且訓練有素。
這項針對人口因素的研究結果，例如教育水平（H7; H8），工作經驗（H9;H10）和經理水平（H11，H12）對工作能力和工作績效具有重要意義。此外，諸如知識（H13），技能/能力（14）和態度（15）之類的工作能力強烈影響工作績效。也就是說，諸如性別（H1），年齡（H3）和婚姻狀況（H5）之類的人口統計學因素對工作能力無關緊要，但是年齡（H4）對工作績效有重要影響。這意味著這些因素不會影響經理的能力或他們的工作績效。

The paper aims to investigate the relevance of job competency and job performance with demographic factors for tourism managers in Mongolia. This quantitative study has constructed 61 questionnaires from 331 respondents that challenge the current understanding of the role and relevance of tourism manager's job competency on how to affect their job performance in the Mongolian tourism sector. The research adopted an explanatory approach which is involving regression analysis to explain and predict the relationship and T-test, one-way ANOVA approach is designed to obtain the difference between variables, using SPSS 20.0 in this research.

摘要......i
Abstract......iii
Acknowledgements......v
Table of Contents......vi
List of Tables......viii
List of Figures......ix
Chapter 1 Introduction......1
1.1 Research Background......1
1.1.1 Tourism industry overview......1
1.1.2 Mongolian tourism industry......2
1.1.3 Tourism and human resource development......5
1.1.4 Major HRD related problems faced the tourism sector......6
1.2 Research Purpose......7
1.3 Research Objectives......8
Chapter 2 Literature Review......9
2.1 Job Competency......9
2.2 Job Performance......12
2.3 Demographic Factors......13
Chapter 3 Research Methodology......15
3.1 Intoduction......15
3.2 Research Framework......15
3.3 Participants......17
3.4 Instrumentation......17
3.5 Questionnaire Design and Variables......18
3.5.1 Questionnaire design......18
3.5.2 Variables......24
3.6 Sampling Method and Survey Distribution......26
3.7 Procedures......26
3.7.1 Pilot study......27
3.7.2 Statistical data analysis......28
3.7.3 Summary of the research methodology......30
Chapter 4 Empirical Results......32
4.1 Demographic Descriptive......32
4.2 Reliability Analysis......34
4.3 T-test and ANOVA test......34
4.3.1 Comparison by Gender......34
4.3.2 Comparison by Age......37
4.3.3 Comparison by Marital status......39
4.3.4 Comparison by Education level......41
4.3.5 Comparison by Work experience......43
4.3.6 Comparison by Manager level......46
4.4 Multivariate Regression Analysis......48
4.4.1 Regression of task performance (Job performance)......48
4.4.2 Regression of contextual performance (Job performance)......50
4.4.3 Regression of counterproductive work behavior (Job performance)......51
4.5 Summary of the Results......52
Chapter 5 Conclusions and Recommendations......54
5.1 Introduction......54
5.2 Conclusions......54
5.3 Recommendations......55
5.3.1 Theoretical implications......55
5.3.2 Practical implications......56
5.4 Difficulties and Limitations for Future Research......58
References......60
Appendix I......67
Appendix II......71
Appendix III......77
Extended abstract......86

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