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Applications of financial technology became more and more prevalent in financial industries. Traditional company faced on challenge of n ew technology, reduction in manpower, operation reengineering and innovation to cope with such huge impact.
In the past, financial companies applied business process reengineering methods to promote operational efficiency and now various financial technologies are introduced to improve business productivity. In recent years, the most popular system automated tool is Robotic Process Automation (RPA). This software technology builds, deploys, and manages software robots, which can emulate human’s actions and interactions with digital systems and software. RPA can do the tasks which originally executed by people and make it faster and more consistent.
In this paper, a case study of inroducing RPA in insurance company are researched to present why and how an insurance company used RPA tools to improve the business process. Especially, we discussed the affection of new technologies to employees and provided some suggestion for them.
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