臺灣博碩士論文加值系統

摘要
在台灣的產業結構中，中小企業正扮演著不可或缺的角色。但這些中小企業深受全球環境趨勢的影響，台灣的各個產業正在面臨嚴重的挑戰，例如全球化競爭、產品生命週期縮短、使用者需求變化大、人力成本增加以及原料成本增加。為了改善這些缺口，因此本研究以轉型以及創新等理念並導入工業4.0的製造理念，結合實際案例來建置一個新的服務及製造流程。導入的過程透過BPM來理解過程，並結合本研究所提出的研究模型來協助企業導入。所以在本研究中可以達到以下目的：（一）透過本研究探討台灣中小企業的發展現況以及中小企業的機會與挑戰；（二）透過ICT的應用將虛擬與實體整合，來提倡企業電子化經營並導入服務科學的基礎、BPM的嚴謹度與RFID的應用技術協助增加效率，使業務流程更加靈活、能即時反應現況，以提高企業永續經營並且在未來利用各工作站以及供應鏈相關資訊進行大數據分析以實現知識再造。

關鍵詞：中小企業、服務科學、資通訊科技、企業流程管理、工業4.0

Abstract
In Taiwan's industrial structure, SMEs are playing an indispensable role. However, these SMEs are deeply affected by global environmental trends. Many industries in Taiwan are facing serious challenges, such as global competition, shortening product life cycles, changing user needs, increasing labor costs, and increasing raw material costs. In order to improve these gaps among diverse industries, this research uses transformation and innovation concepts and adopts Industry 4.0 manufacturing concepts to combine with actual cases to rebuild a new service and manufacturing process. The introduction process is understood through BPM, and combined with the research model that is proposed by this research to assist enterprises in the introduction. Therefore, the following goals can be achieved in this research: (1) Through this research, explore the current development of Taiwan's small and medium-sized enterprises and the opportunities and challenges of small and medium-sized enterprises; (2) Through the application of ICT, integrate virtual and physical to promote electronic business operations and introduce the foundation of service science, the rigor of BPM and the application of RFID technology to help real case to increase operation more efficiency, make business processes more flexible, and respond to the current situation in real time, so as to improve the sustainable operation of the enterprise and use various workstations and supply chain-related information for large-scale development in the future. Therefore, the data analysis also can be used to realize knowledge management within the enterprise.
keywords：SMEs、Service Science、ICT、BPM、industrial 4.0

目錄
摘要 i
Abstract ii
目錄 iii
圖目錄 iv
表目錄 v
誌謝 vi
一、緒論 1
1.1研究背景與動機 1
1.2研究目的 2
1.3研究設計與流程 4
二、文獻探討 6
2.1中小企業的現況 6
2.2服務科學(Service Science) 7
2.3資通訊技術(Information and Communication Technology，ICT) 9
2.4企業流程管理(Business Process Management，BPM) 11
2.5工業4.0 (Industry 4.0) 14
三、研究方法 17
3.1研究架構與流程 17
3.2 研究個案描述 27
四、RFID系統建置與分析 34
五、結果討論與未來發展 42
參考文獻 46
一、 期刊論文 46
二、 研討會論文 49
三、 書籍 49
四、 學位論文 50
五、 網路資料 50


圖目錄
圖 1中小企業出口占比 1
圖 2.創新服務模型 3
圖 3研究流程規劃 5
圖 4.BPMN事件示意圖 13
圖 5.BPMN活動示意圖 13
圖 6.BPMN決策點示意圖 13
圖 7.BPMN順序流以及資訊流示意圖 14
圖 8.SOMA模式架構圖 19
圖 9. 研究模型 20
圖 10：廠區平面圖 28
圖 11：個案企業所使用流程卡 28
圖 12：金順利公司產品處理服務 30
圖 13：金順利公司企業流程示意圖 32
圖 14：系統運作示意圖 34
圖 15：本研究系統模組 36
圖 16：企業流程電子化示意圖 38
圖 17：各資料表實體關聯圖 39
圖 18. 後端系統首頁 40
圖 19：智慧型生產管理機構運作示意圖 44


表目錄
表 1. 本研究模型與SOMA個階段施作表 21
表 2.研究導入前後比較表 41

參考文獻
一、期刊論文
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二、研討會論文
[1.]Tan, J., Wang, H., Li, D., & Wang, Q. (2008, November). A RFID architecture built in production and manufacturing fields. In 2008 Third International Conference on Convergence and Hybrid Information Technology (Vol. 1, pp. 1118-1120). IEEE.
[2.]Wang, J., Luo, Z., Wong, E. C., & Tan, C. J. (2007, October). RFID assisted object tracking for automating manufacturing assembly lines. In IEEE International Conference on e-Business Engineering (ICEBE'07) (pp. 48-53). IEEE.

三、書籍
[1.]Armstrong, G., Adam, S., Denize, S., & Kotler, P. (2014). Principles of marketing. Pearson Australia.
[2.]Hacker, M., Barden, R. A., Rutherford, M. A., & Rye, K. J. (1988). Living with technology. Delmar Publishers.
[3.]Kotler, P., & Armstrong, G. (2012). Principles of marketing 14th edition. New Jearsey: Pearson Education Inc, 67..
[4.]Kotler, P., Saliba, S., & Wrenn, B. (1991). Marketing management: Analysis, planning, and control: Instructor's Manual. Prentice-hall.
[5.]Lewis, J. D. (1995). Connected Corporation: How Leading Companies Manage Customer-Supplier All. Simon and Schuster.
[6.]經濟部中小企業處(2015)，2015年中小企業白皮書，經濟部中小企業處，台北。
[7.]顧志遠、薄榮薇(2012)，服務業-系統設計與作業管理，華泰文化，台北。

四、學位論文
[1.]陳永興（2004）。建構RFID監控技術應用在物流中心之風險分析。國立高雄第一科技大學運輸倉儲營運所碩士論文，高雄市。 取自https://hdl.handle.net/11296/sasxr6
[2.]黃智宏（2005）。使用無線射頻標籤於安全流程控制。逢甲大學資訊工程所碩士論文，台中市。 取自https://hdl.handle.net/11296/dwavqt
五、網路資料
[1.]Bundesministerium für Wirtschaft und Energie(2016年7月1日), ‘What is Industrie 4.0? .Germany. Bundesministerium für Wirtschaft und Energie’, http://www.plattformi40.de/I40/Navigation/DE/Industrie40/WasIndustrie40/was-ist-industrie-40.html;jsessionid=D4D04FA43578B76C6896B52BAF6BC9FC
[2.]CTIMES(2021年6月30日)，考量真實機台響應 實踐虛實整合，
https://www.ctimes.com.tw/DispArt/tw/%E6%8E%A7%E5%88%B6%E5%99%A8/%E6%A9%9F%E5%8F%B0/Moldex3D/%E8%99%9B%E5%AF%A6%E6%95%B4%E5%90%88/%E6%A8%A1%E6%B5%81%E5%88%86%E6%9E%90/1911131152XB.shtml
[3.]iThome(2021年6月30日)，富士通最新 ICT 資通訊技術日本東京直擊！，http://www.ithome.com.tw/news/87681
[4.]Industrie 4.0 Working Group(2021年6月30日), ‘Recommendations for implementing the strategic initiative Industrie 4.0’, Germany.Industrie 4.0 Working Group , available at http://www.acatech.de/fileadmin/user_upload/Baumstruktur_nach_Website/Acatech/root/de/Material_fuer_Sonderseiten/Industrie_4.0/Final_report__Industrie_4.0_accessible.pdf
[5.]Industrie 4.0 Working Group(2021年6月30日), ‘Recommendations for implementing the strategic initiative Industrie 4.0’, Germany.Industrie 4.0 Working Group , available at http://www.acatech.de/fileadmin/user_upload/Baumstruktur_nach_Website/Acatech/root/de/Material_fuer_Sonderseiten/Industrie_4.0/Final_report__Industrie_4.0_accessible.pdf
[6.]中國政府網(2021年6月30日)，一圖讀懂丨中國製造2025如何對接德國工業4.0
http://big5.www.gov.cn/gate/big5/www.gov.cn/xinwen/2016-06/14/content_5082262.htm
[7.]張字信(2021年6月30日)，2014年全球製造業將邁入「顛覆性技術(Disruptive Complexity)」年代，KGMP台灣所。
甲、https://www.kpmg.com/TW/zh/Documents/Monthly/201406-topic3.pdf
[8.]魏傳虔(2021年6月30日)，工業4.0智慧工廠未來發展趨勢與商機，產業情報研究所。http://goo.gl/IGUpxX