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As the Covid-19 pandemic has taken a severe toll on the global chip supply chain, the semiconductor industry has faced various logistical problems, the most formidable of which is a drastic surge in chip demand, which, in turn, speaks to a faltering industry landscape that accentuates the edge of producing high-quality ICs. The purpose of this study is to improve IC packaging quality of the outsourcing manufacturer. This study uses the failure mode and effects analysis (FMEA) to explore the causes and effects of failure modes in the IC packaging process, and determine the importance of each failure mode and develop solutions or preventive measures for each mode. According to the results of this study, the top five most important failure modes in the packaging process are "abnormal robot arm", " error in checking ink row number", "broken knife, scratches, and dark cracks", "personnel setting error resulting in cutting deviation", and "DIE measurement thickness abnormality". Therefore, it is suggested that the case company can refer to the improvement measures proposed in this study, and discuss and improve one by one, so as to effectively prevent quality abnormalities and at the same time enhance the competitiveness of the case company’s products in the market.
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