臺灣博碩士論文加值系統

隨著社會需求和志願者組織的發展，留住志願者和提高志願服務品質是亟待解決的問題。本研究的目的是為越南志願者組織的管理人員提供解決方案，期望能有效管理志願者工作品質並提高組織承諾並降低高離職率的問題。近年來研究發現志願者的知覺組織支持（POS）、動機（MO）和自我效能信念（SEB）對志願者組織以及組織承諾（OC）極為重要，因此以POS、MO、及SEB為自變項，組織承諾為依變項進行量化研究，以越南志願者為研究對象，採問卷調查法於越南的線上調查並回收300份有效問卷。檢驗上述的變項結果發現（(1) OC中志願者的組織類型和志願者時間存在顯著差異;（2）POS及SEB對OC有顯著影響,其中POS 對OC有較高的解釋力而動機對OC無顯著影響; (3）POS、Motivation、SEB、OC之間存在顯著正相關關係。此研究結果可提供越南志願者組織提高知覺組織支持及自我效能信念的具體建議，藉此提高組織承諾增加留任意願。

With social demand and the volunteer organizations’ development, volunteer retention and improving the quality of volunteering are issues that are desired to be addressed. In recent years, Perceived Organizational Support (POS), Motivation (MO), and Self-efficacy Belief (SEB) of volunteers are significant within volunteer organizations in Vietnam, as well as Organizational Commitment (OC). This study is quantitative and 300 responses from volunteers were received through an online survey in Vietnam. The results showed that (1) Volunteers Organization and Time of Volunteer are significantly different in OC; (2) POS, Motivation, SEB, and OC are significantly related to each other; (3) there is a positive significant relationship between POS, Motivation, SEB, and OC, therein, POS has the highest effect on OC. Thus, the study results provided the perception of those variables’ influence and also deliver practical implementation in the volunteer organizations to retain volunteers. These findings partly explained volunteers' expectations of the organization, which in turn leads to higher retention and improve volunteering outcomes. The purpose of this study is to provide volunteer organizations’ managers with some solutions to the issue of how volunteer work in volunteer organizations may be managed effectively and hopefully decrease the high turnover rate.

摘要......i
Abstract......ii
Acknowledgements......iii
Table of Contents......iv
List of Tables......vii
List of Figures......viii
Abbreviations......ix
Chapter 1. Introduction......1
1.1 Research Background......1
1.2 Research Purpose......4
1.3 Research Questions......4
Chapter 2. Literature Review......5
2.1 Perceived Organizational Support......5
2.1.1 Definition of Perceived Organizational Support......5
2.1.2 Factors Related to Perceived Organizational Support......6
2.2 Motivation......7
2.2.1 Definition of Motivation......7
2.2.2 Factors Related to Motivation......7
2.3 Self-efficacy Belief......8
2.3.1 Definition of Self-efficacy Belief......8
2.3.2 Factors Related to Self-efficacy Belief......9
2.4 Organizational Commitment......10
2.4.1 Definition of Organizational Commitment......10
2.4.2 Factors Related to Organizational Commitment......10
2.5 The Relationships among the Variables......12
2.5.1 POS and Organizational Commitment......12
2.5.2 Motivation and Organizational Commitment......12
2.5.3 Self-efficacy Belief and Organizational Commitment......13
2.5.4 POS and Motivation......13
2.5.5 POS and Self-efficacy Belief......14
2.5.6 Motivation and Self-efficacy Belief......14
Chapter 3. Methodology......15
3.1 Research Structure and Hypothesis......15
3.2 Instrumentation......16
3.2.1 Perceived Organizational Support......16
3.2.2 Motivation......17
3.2.3 Self-efficacy Belief......19
3.2.4 Organizational Commitment......20
3.2.5 Control Variables......22
3.2.6 Questionnaire Translation......22
3.3 Participants and Sampling Method......23
3.4 Research Procedure......23
3.5 Pilot Study......23
3.6 Statistical Analysis Method......24
3.6.1 Reliability Analysis......24
3.6.2 Factor Analysis......24
3.6.3 Pearson Correlation......24
3.6.4 Multiple Regression Analysis......24
3.6.5 T- test and one-way ANOVAs......25
Chapter 4. Results......26
4.1 Demographic Characteristics......26
4.2 Reliability Analysis......28
4.3 Factor Analysis......28
4.4 Descriptive Statistic Results......31
4.4.1 Descriptive Statistics of POS......31
4.4.3 Descriptive Statistics of Self-efficacy Belief......33
4.4.4 Descriptive Statistics of OC......34
4.5 Correlation......36
4.6 Multiple Regression Analysis......36
4.7 T-test and ANOVA......37
4.7.1 Comparison by Gender......37
4.7.2 Comparison by Age......37
4.7.3 Comparison by Marital status......38
4.7.4 Comparison by Education......38
4.7.5 Comparison by Time of Volunteer......38
4.7.6 Comparison by Volunteer Organization......39
4.8 Summary of the Result......40
Chapter 5. Conclusions and Recommendations......41
5.1 Conclusions......41
5.2 Recommendations......42
References......46
Appendix I– English Questionnaire......55
Appendix II – Vietnamese Questionnaire......61
Extended Abstract......66

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