一、中文文獻
1.王品元（2017）。服務創新、服務品質與顧客關係管理對關係慣性與消費者行為之影響性研究－以銀行的消費者為例。碩士論文，南臺科技大學財務金融研究所，台南。2.林柏志（2016）。家事產業服務創新、顧客滿意度與願付價格間關係之探討。碩士論文，國立高雄第一科技大學行銷與流通管理研究所，高雄。3.吳明隆、涂金堂（2005），SPSS 與統計應用分析（二版）。台北市：五南圖書出版股份有限公司。
4.孫志敏（2007）。電業服務品質與顧客滿意度之探討－以台電公司科學園區用戶為例。碩士論文，國立中山大學企業管理學系碩士班，高雄。5.崔萱、雷立芬、黃聖茹（2016）。依蕾特伴手禮之品牌形象、顧客滿意度及顧客忠誠度研究。亞太經濟管理評論，19（2），1-24。
6.陳一姍（2017年05月）。人工智慧全面啟動，天下雜誌，622，56-60。
7.廖偉伶（2003）。知識管理在服務創新之應用。碩士論文，國立成功大學工業管理科學研究所，台南。8.蔡坤泰（2006）。休閒農場知覺服務品質、遊客滿意度與行為意向關係之研究—以屏東熱帶農業博覽會為例。碩士論文，國立中山大學企業管理學系研究所，高雄。9.趙新銘（2007）。服務創新、規範性評估、服務品質與顧客滿意度關係之研究－以台灣小客車租賃業為例。碩士論文，國立成功大學高階管理碩士在職專班，台南。10.賴鼎涵（2012）。服務創新、異業學習對組織績效的影響關係之研究－以中華郵政為例。碩士論文，國立中山大學公共事務管理研究所，高雄。二、英文文獻
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三、網路媒體文獻
1.IFR (Search Date: 2016/10/12). Service Robotics: Sales up 25 percent - 2019 boom predicted. Retrieved from: https://ifr.org/ifr-press-releases/news/service-robotics
2.IFR (Search Date: 2017/04). The Impact of Robots on Productivity, Employment and Jobs. Retrieved from: https://ifr.org/ifr-press-releases/news/position-paper
3.IFR (Search Date: 2017/09/27). IFR forecast: 1.7 million new robots to transform the world´s factories by 2020. Retrieved from: https://ifr.org/ifr-press-releases/news/ifr-forecast-1.7-million-new-robots-to-transform-the-worlds-factories-by-20
4.IFR (Search Date: 2017/10/11). Why service robots are booming worldwide. Retrieved from: https://ifr.org/ifr-press-releases/news/why-service-robots-are-booming-worldwide
5.MGI (Search Date: 2017/12/01). Jobs Lost, Jobs Gained: Workforce Transitions in a Time of Automation. Retrieved from: https://goo.gl/2uMTxY