臺灣博碩士論文加值系統

知識始終是社會與組織發展與進步的重要核心，其重要性已超越了過去企業所強調的其他資源，成為現今企業強調競爭力的重要指標，並持續投資相關的資訊流程及資訊系統以達到有效的知識管理目的。隨著近年來資訊產品品牌廠商的低價競爭，在IT產品研發設計的代工產業也進入強調微利的時代，代工產業除了面對品牌客戶所要求的設計與製造挑戰，還必須設定目標並持續進行產品、流程、與系統的改善以達到企業成本的有效控制，完成永續經營和為客戶創造價值的目的。TRIZ理論是近年來被熱烈討論的一種創新方法，產品與功能的設計改善是較早被應用的範圍，隨著創新理念的推廣與普及，TRIZ理論開始被應用在管理與資訊技術等其他領域，並逐漸受到大家的重視。本研究選擇以TRIZ創新理論作為個案問題解決的方法，針對一IT產品研發設計的知識管理系統中所發生的實際通信流程問題，使用TRIZ矛盾矩陣法進行個案的問題改善及TRIZ創新方法的新穎性訪談與探討，最後歸納出TRIZ應用在該個案領域能夠得到明顯的改善效果，以及過程中對於專業領域知識的強調，提供給思考使用TRIZ進行問題解決的研究者作為創新改善方法的參考。

Knowledge has all along been the core for the progression of society and organizations. The importance of knowledge has transcended the other resources that business emphasized in the past, and become the most important index of current business competitiveness. Realizing that, enterprises have continued investing in information system and enhancing system flows in order to achieve a more effective way for knowledge management.
ODM industry of IT products over the world has entered into a low-profit-age as their world renowned IT customers, such as HP and Dell, have lowered their product prices to increase the market share. These ODM companies not only have to face the challenges on their design skills and manufacturing capabilities, they also have to set targets for continuing improvements on their product, manufacturing flow and their systems for their business to effectively control costs for the benefit of themselves and their customers.
TRIZ is an innovative theory which is being widely discussed these years. TRIZ was first being applied on product design and product improvement. As the concepts in TRIZ being disseminated and popularized, TRIZ started being applied on areas such as business management and information technology, and gradually being recognized by the public.
TRIZ was chosen as the method of my case study for this research. The purpose of this research was to apply TRIZ on a KM system of IT product design and to find out how practical is TRIZ on actual problem solving and also the requirements of the domain knowledge for the reference of those who are planning to make use of TRIZ as well as areas of improvement for the theory.

1. 緒論 1
1.1研究背景 1
1.2 研究動機 2
1.3 研究目的 4
2. 文獻探討 6
2. 1知識管理 6
2.1.1 知識管理的定義 6
2.1.2 知識獲取 9
2.1.3 知識移轉 9
2.1.4 知識創造 10
2.1.5 知識蓄積 12
2.1.6知識運用 13
2.1.7知識擴散 13
2.2 知識管理資訊系統 14
2.2.1資訊科技 14
2.2.2知識管理系統定義 16
2.2.3知識管理系統架構 18
2.2.4知識管理系統功能 19
2.2.5 知識管理功能需求 20
2.3 知識管理問題 21
2.4 焦點團體訪談法 23
2.5 TRIZ 發明問題解決理論 23
2.5.1 TRIZ抽象化問題解決流程 24
2.5.2 矛盾矩陣法 25
2.5.3矛盾矩陣種類 26
3. 研究方法 29
3.1研究流程 29
3.2知識管理問題彙整 30
3.3 TRIZ矛盾矩陣選擇 38
3.4定義系統參考模型 39
4. 個案研究 42
4.1個案公司簡介 42
4.2 個案問題解決–通信流程問題 43
4.3 TRIZ矛盾矩陣法問題解決 45
4.3.1 抽象化與專屬化聯想過程 45
4.3.2 SharePoint輔助通信流程問題解決 48
4.4個案分析–CREAX創新作法新穎性探討 50
4.4.1 個案問題的CREAX.創新作法 50
4.4.2個案調查-焦點團體訪談 53
4.2.3 CREAX創新作法新穎性探討 57
5. 結論與建議 59
5.1研究結論 59
5.2管理意涵 60
5.3研究限制 61
5.4未來研究建議 62
參考文獻 63
附錄一、 TRIZ 31項商管用技術參數說明 68
附錄二、 TRIZ 創新原則技術與商管定義對照 70
附錄三、 Business Matrix 2.1矛盾矩陣表 72
附錄四、 CREAX商管用創新原則參考 76

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