一、英文文獻
1.Asogwa, B. E. (2014). Use of SERVQUAL in the Evaluation of Service Quality of Academic Libraries in Developing Countries. Library Philosophy and Practice (e-journal), Paper 1146.
2.Brown T. J, Churchill, G. A. J., & Peter. J.P. (1993). Improving the measurement of service quality. Journal of Retailing, 69, 127-139.
3.Churchill, Gilbert A. Jr. & Carol Surprenant. (1982). An Investigation into the Determinants of Customer Satisfaction. Journal of Marketing Research, 19(4), 491-504.
4.Cordova, A., Dolcib, J., & Gianfratec, G. (2015). The determinants of crowdfunding success: evidence from technology projects. Procedia - Social and Behavioral Sciences, 181, 115-124
5.Cronin, J. J., & Taylor, J. H. (1992). Measuring service quality:Are examination and extension. Journal of Marketing, 56(6), 55-68.
6.Devellis, R. F. (1991). Scale development: Theory and applications. Newbury Park, CA: Sage.
7.Gabison, G. A. (2015). Understanding Crowdfunding and its Regulations. JRC Publications Repository, Europe.
8.Gerber, E. M., Hui, J. S., & Kuo, P. Y. (2010). Crowdfunding: Why People Are Motivated to Post and Fund Projects on Crowdfunding Platforms. Northwestern University, USA.
9.Gronroos, C. (1984). A service quality model and its market implications. European Journal of Marketing, 18(4), 36-44.
10.Hemer, J. (2011). A Snapshot on Crowdfunding. Fraunhofer Institute for Systems and Innovation Research, Germany.
11.Howe, J. (2009). Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business. New York: The Crown Publishing Group.
12.Hui, J. S., Greenberg, M. D., & Gerber, E. M. (2014). Understanding the Role of Community in Crowdfunding Work. Segal Design Institute Northwestern University, Evanston, IL USA.
13.Kaiser, H. F. (1974). An index of factorial simplicity. Psychometrika, 39, 31–36.
14.Kirby, E., & Worner, S. (2014). Crowd-funding: An Infant Industry Growing Fast. IOSCO, Madrid.
15.Lambert, T., & Schwienbacher, A. (2010). An Empirical Analysis of Crowdfunding. Université catholique de Louvain, Belgium.
16.Lewis, R.C., & Booms, B.H. (1983). The marketing aspects of service quality. in Berry, L., Shostack, G. & Upah, G. (Eds). Emrging Perspectives on Service Marketing, 99-107. Chicago, LL: American Marketing Associaton.
17.Markovic, S., & Raspor, S. (2010). Measuring Perceived Service Quality Using servqual: A Case Study of the Croatian Hotel Industry. management, 5 (3), 195–209.
18.Massolution. (2015). 2015CF Crowdfunding Industry Report. USA: Author
19.Mitra, T., & Gilbert, E. (2014).The Language that Gets People to Give: Phrases that Predict Success on Kickstarter. School of Interactive Computing Georgia Institute of Technology Atlanta, GA, USA.
20.Mollick, E. (2014). The dynamics of crowdfunding: An exploratory study. Journal of Business Venturing, 29, 1-16.
21.Ordanini, A., Miceli, L., Pizzetti, M., & Parasuraman, A. (2011). Crowd-funding: transforming customers into investors through innovative service platforms. Journal of Service Management, 22 (4), 443 – 470.
22.Parasuraman, A., Zeitharml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50.
23.Parasuraman, A., Zeitharml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
24.Parasuraman, A., Zeitharml, V. A., & Berry, L. L. (1992). Perceived service quality as a customer-based performance measure : An empirical examination of organizational barriers using an extended service quality model. Human Resource Management, 30(3), 335-364.
25.Ramos, J. (2014). Crowdfunding and the Role of Managers in Ensuring the Sustainability of Crowdfunding Platforms. JRC Publications Repository, Europe.
26.Regan, W. J. (1963). The service revolution. Journal of Marketing, 27(2), 32-36.
27.Sasser, W. E., Olsen, R. P., & Wyckoff, O. D. (1978). Management of Service Operations. New York: Allyn and Bacon Inc.
28.Statista. (2016). Growth of crowdfunding value globally in 2014, by region. Hamburg: Author.
29.Xu, A., Yang, X., Rao, H., Fu1, W.-T., Huang, S.-W., & Bailey, B. P. (2014). Show Me the Money! An Analysis of Project Updates during Crowdfunding Campaigns. Proceedings of the 32nd Annual ACM Conference on Human Factors in Computing Systems (pp.591–600). Toronto, Canada.
二、中文文獻
1.王參壹（2015）。以PZB模式探討社區管理維護服務品質之研究。未出版碩士論文，私立開南大學商學院碩士在職專班，桃園。2.杉本辰夫著（1986）。事業、營業、服務的品質管制（盧淵源譯）。台北：中興管理顧問公司。
3.李長生（2005）。由PZB觀點探討服務品質管理對衛材網頁申補作業之影響﹘以三軍衛材供應處為例。未出版碩士論文，私立中華大學科技管理研究所，新竹。4.林雨岑（2014）。群眾募資網站體驗價值與使用態度之研究。未出版碩士論文，私立元智大學資訊傳播學系碩士班設計組，桃園。5.林亭佑（2015）。群眾募資專案成效之影響因素：台灣群眾募資平台flyingV之實證研究。未出版碩士論文，國立臺灣大學商學研究所，臺北。6.席代麟＆張嘉惠（2011）。公部門提昇服務品質的理論與實踐。T&D飛訊，131，1-44。
7.許沛宜（2015）。應用PZB服務品質模式衡量顧客認知缺口－以大台中區SPA業為例。未出版碩士論文，私立嶺東科技大學流行設計系碩士班，臺中。8.郭思偉（2014）。台灣群眾募資網站商業模式初探。未出版碩士論文，國立臺北大學企業管理系研究所，臺北。9.陳加樺（2014）。金融創新成功因素之研究-以台灣群眾募資平台FlyingV為例。未出版碩士論文，私立東吳大學會計學系研究所，臺北。10.陳明傑（2015）。群眾募資制度適用於我國法制之探討。未出版碩士論文，私立東海大學法律學研究所，臺中。11.陳品中（2015）。影響群眾募資計畫案出資因素之研究：社會交換理論與顧客價值觀點。未出版碩士論文，私立銘傳大學企業管理系研究所，臺北。12.曾千玲（2010）。應用PZB模型探討我國學術型創新育成中心服務品質。未出版碩士論文，國立屏東科技大學科技管理研究所，屏東。13.曾柏澔（2014）。群眾募資之產業發展與經營模式分析。未出版碩士論文，國立臺灣大學商學研究所，臺北。14.游婷文（2014）。群眾募資網路平台商業模式研究－以flyingV為例。未出版碩士論文，國立中山大學企業管理學系研究所，高雄。15.群眾觀點研究報告(2016)。台灣群眾集資報告2011-2015回顧＆2016趨勢分析，臺北：同作者。
16.鄭晏任（2011）。以PZB服務品質缺口模型探討宅配服務品質之研究-以台南縣新營郵局責任中心為例。未出版碩士論文，私立南台科技大學行銷與流通管理系研究所，臺南。17.盧品宏（2016）。結合PZB品質模式及品質機能展開法探討急診服務品質與顧客滿意度之關係。未出版碩士論文，國立雲林科技大學工業工程與管理系工業工程組研究所，雲林。18.顏鸞慧（2015）。應用PZB模型於服務品質與聽眾滿意度之研究-以高雄市文化中心至德堂為例。未出版碩士論文，私立文藻外語大學創意藝術產業研究所，高雄。三、網路資料
1.Flying V（2016）。關於Flying V。2016年3月12日摘自：https://www.flyingv.cc/about
2.FlyingV（2015）。2014年度回顧。2016年3月12日摘自：https://report.flyingv.cc/annual/2014
3.Indiegogo. (2016). Indiegogo. Retrieved March 12, 2016, from https://www.indiegogo.com/#/picks_for_you
4.Kickstarter. (2015). 2014: By The Numbers. Retrieved March 12, 2016, from https://www.kickstarter.com/year/2014/data
5.Kickstarter. (2016). Kickstarter. Retrieved March 12, 2016, from https://www.kickstarter.com/?ref=nav
6.PressPlay（2016）。關於PressPlay。2016年3月13日摘自：https://pressplay.cc/about
7.Salter, J. (2013). Kickstarter entrepreneurs doing big business in the UK, The Daily Telegraph. Retrieved March 15, 2016, from http://www.telegraph.co.uk/technology/technology-companies/9839540/Kickstarter-entrepreneurs-doing-big-business-in-the-UK.html
8.Seeding Factory. (2012). Crowdfunding marketing. Retrieved March 22, 2016, from http://seedingfactory.com/index.html%3Fp=174.html
9.群募貝果（2016）。關於群募貝果。2016年3月13日摘自：https://www.webackers.com/Proposal/About#sec0
10.嘖嘖（2016）。關於嘖嘖。2016年3月13日摘自：https://www.zeczec.com/about