臺灣博碩士論文加值系統

　　網路使用人口的增加使得越來越多使用者開始有意識地學習、閱讀及尋求更多元化的線上資訊資源，語言即為其中一例。多語使用者的存在已不容忽視，為了加強系統檢索功能，多語使用者的語言能力、學科背景對其多語資訊需求類型和尋求情境的影響，以及在搜尋線上外文資訊的偏好習慣皆需要深入研究。
　　本研究以中文為母語者，學過英文以外語言之使用者為研究對象，以問卷調查法輔以深入訪談法和觀察法等三種方式探討使用者搜尋多語資訊的需求類型、搜尋情境、偏好和對多語功能的期望，希望能找出適合多語言使用者族群使用的多語功能，作為未來多語資訊檢索系統設計之參考。
　　研究結果顯示：
1.多語使用者學習語言的主要動機為個人興趣，其次才是因為研究需求。
2.多語使用者要有強烈的搜尋動機才會將學習過的外語用於搜尋，否則只會用於瀏覽。
3.多語使用者對搜尋語言的選擇是受到使用目的與語言熟悉度的影響，會隨時間產生變動。
4.多語使用者無論語言能力高低都有對外文資訊的需求，即使面對不熟悉的外文資訊也抱持著開放的搜尋態度。
5.多語使用者的職業、語言能力和個人興趣都會影響其尋求情境與資訊需求類型。
6.多語使用者在搜尋外文資訊時最常使用的圖書館查詢系統是大學圖書館的查詢系統，最常用的搜尋引擎是Google，主要利用線上詞典了解詞義，最常使用的翻譯工具是Google翻譯。有些受訪者會利用Google作為語料庫搜尋詞彙與語句用法，讓自己的語言表達更貼近當地人。有些受訪者會利用Wikipedia建立不同語言的基礎知識，並利用多語對照功能找出相對應的外文詞彙。部分受訪者已經習慣於直接利用行動載具查詢與瀏覽外文資料。
7.多語使用者認為目前最需要加強改善的是「允許使用者添加擅長領域的專業詞庫」、「以中文註釋或翻譯罕見語種資訊」和「提供翻譯詞的參考例句，協助使用者篩選翻譯」等三項功能。

As the internet population increases, more and more users start to consciously learn, read and seek for diverse information resources. The multilanguage user becomes one that cannot be ignored. To enhance the retrieval function of systems, the impact on multilanguage users’ language skills, subject fields, types of multilanguage information needs and search preferences needs to be concernd and explored in depth.
The subjects of the research are Chinese native speakers who have learned English and at least one other foreign language. The research conducts questionnaire, in-depth interviews and observation method to collect data and make further comparison for users’ types of multilanguage information needs, searching contexts, preferences and expectiation for multilanguage support functions.
The finding of research:
1.The multilanguage users’ main motivation is personal interest, followed by the research needs.
2.The multilanguage users would conduct search with a foreign language which they had ever learnd only when they have strong motivation. Otherwise, they would just browse.
3.The multilanguage users decide the search language on the purpose and the language familiarity, and the decision would change over time.
4.The multilanguage users have the second-language information need no matter what level of language proficiency they are and always keep an open mind to unfamiliar languages.
5.The multilanguage users’ occupation, language proficiency and personal interest would have an influence on their searching contexts and types of information needs.
6.For the multilanguage users, when searching second-language information, the most commonly used catalog is the university catalog, the most commonly used search engine is Google, and the most commonly used translate tool is Google Translate. Some respondents would make use of Google as corpus to search vocabulary and phrase usage. Some would use Wikipedia to construct basic knowledge between different langauges. And some are accustomed to using mobile devices to search and browse second-language information.
7.For the multilanguage users, “To allow user to add professional terms in their own glossary”, “To annotate in Chinese or translate the information of rare languages” and “To provide reference sentences and then assist user to select the translation results” are the most three important functions which need to be enhanced by now.

摘要 i
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究問題 3
第四節 研究範圍與限制 4
第五節 名詞解釋 4
第二章 文獻探討 7
第一節 多語資訊檢索 7
第二節 多語使用者資訊需求與尋求行為 17
第三節 國內資訊尋求行為相關研究 29
第四節 小結 35
第三章 研究設計與實施 37
第一節 研究架構 37
第二節 研究方法與工具 38
第三節 研究對象 39
第四節 研究流程與步驟 40
第五節 前導研究 42
第四章 研究結果與分析 55
第一節 受訪者背景資料分析 55
第二節 外文資訊需求程度與態度分析 71
第三節 外文資訊尋求情境分析 76
第四節 外文資訊尋求行為分析 86
第五節 外文資訊尋求情境的影響因素 98
第六節 受訪者對多語輔助功能的看法 102
第五章 結論與建議 115
第一節 研究結論 115
第二節 研究建議 119
第三節 未來研究方向 120
參考書目 123
附錄一　預試問卷修訂邀請函 129
附錄二　多語使用者之資訊需求及資訊尋求行為調查問卷 130
附錄三　訪談大綱 136
附錄四　受訪者基本資料一覽表 137

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