臺灣博碩士論文加值系統

國內民眾對於政府公務人員的印象，都是處於負面的觀感居多，都認為公務員的執行力低落、服務態度差、效率不佳，加上規定使的政府的公務人員的行政透明度低。在過去，探討國內的公務人員服務品質與政府單位之論文數量非常多，也對公務員提出如何改進執行力的低落、服務態度差、效率不佳的文獻也有可觀的數量。綜觀上述，本研究認為公部門對於如何提升公務員的執行力、品質、創新與服務的滿意度不斷的推陳出新，但是效果仍然不彰，這是非常矛盾的事情，綜觀國內文獻與研究，對公部門服務品質與效率作著墨，並探討與社會民眾的滿意度，但是對公務人員的服務動機研究文獻卻相當稀少。故本研究探討國外相關理論之後，要提高公務人員的品質及行政效率，就要從服務動機為出發點。
本研究使用信度分析、因素分析、相關分析、單因子變異數分析、獨立樣本T檢定與迴歸分析，驗證所設立之研究假設。樣本係針對大台北地區公務人員進行抽查，共獲取有效受訪者319筆。研究結果發現，專業承諾、心理契約、轉換型領導是正向影響公共服務動機的，公務人員的公共服務動機越高時也會影響利他主義、使命誘發力、組織公民行為、順從。

The public’s impression about civil servants is always negative as regards to low performance, poor service, poor efficiency, and coupled with a low administrative transparency of government. There are a lots of previous researchs explored public officials’s at is faction, and how to improve low administrative performance and poor attitudes. There is still few studies focus on public service motivation in public sector. Therefore, this study tries to find out the causal relationship of public motivation and to improve the quality of public service and administrative efficiency.
In this study, reliability analysis, factor analysis, correlation analysis, ANOVA analysis, independent samples T-test and regression analysis were applied to verify the hypotheses we explored. The 319 sample was collected from civil servants of northern Taiwan. The statistical results show that: 1.professional commitment, transformational leadership positively affect public service motivation. 2.Public service motivation of public servants positively influences altruism, mission valence, organizational citizenship behavior, and compliance.

目錄
表目錄 V
圖目錄 VI
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的與問題 3
第三節 研究方法 5
第四節 研究流程 6
第五節 研究對象 7
第六節 重要名詞界定 8
第二章 文獻探討 11
第一節 公共服務動機 11
第二節 專業承諾 14
第三節 心理契約 18
第四節 轉換型領導 21
第五節 利他主義 24
第六節 組織公民行為 26
第七節 使命誘發力 29
第八節 順從 31
第三章 研究設計 33
第一節 研究架構 33
第二節 假設建立 34
第三節 問卷設計 42
第四節 資料分析 49
第四章 統計結果分析 51
第一節 受訪者基本資料 51
第二節 測量信、效度分析53
第三節 相關分析 57
第四節 t檢定與單因子變異數分析 61
第五節 假設與驗證 72
第五章 結論與建議 83
第一節 結論與建議 83
第二節 後續研究建議 86
參考文獻 87

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