本研究旨在探討工作滿意、組織承諾與組織效能關連之研究。本研究以自編問卷作為研究工具，研究對象為南部某生技公司員工，正式問卷以便利抽樣方式取樣。共發出289份問卷，共回收229份有效問卷，回收率為79%，問卷有效率為75%。使用SPSS 12.0統計軟體，對樣本資料進行因素分析、描述性統計、t檢定、單因子變異數分析、Pearson相關與階層迴歸分析後，獲得以下研究結論：
一、 教育程度不同的南部某生技公司員工在工作滿意有顯著差異。
二、 年齡、職務有不同的南部某生技公司員工在組織承諾有顯著差異。
三、 背景變項不同的南部某生技公司員工在組織效能的知覺無顯著差異。
四、 員工的工作滿意與組織效能具有顯著正相關。
五、 員工的組織承諾與組織效能具有顯著正相關。
六、 員工的工作滿意與組織承諾具有顯著正相關。
七、 南部某生技公司員工的工作滿意知覺對組織效能具有預測力，以工作滿意的「內在滿意」預測力最佳，解釋變異量為51.4%。
八、 南部某生技公司員工的組織承諾對組織效能具有預測力，以組織承諾的「留職承諾」之預測效果最佳，解釋變異量為62.4%。。

The study aims at investigating the related research among job satisfaction, organizational commitment and organizational effectiveness. The nethodologies in this study adopted are questionnaires.This research to the biotech corporation employees in Southern regional of Taiwan in 2013 for survey distribution object.The formal questionnaire use convenience sampling.The entire population of 289 employees of biotech corporation employees in Southern regional of Taiwan, and 229 valid question aires were collected,the returning was 74% , the effective response rate was 75%. The data were analyzed using the statistic methods of factor analysis, descriptive statistics, t–test, one-way ANOVA, Pearson’s product-moment correlation, and hierarchical regression analysis using a package of SPSS 12.0, the main findings of this study are summarized as follows:
1. Qualifications of the biotech corporation employees in Southern regional of Taiwan have significant differences in the perception of the job satisfaction
2. Age, job in charge of the biotech corporation employees in Southern regional of Taiwan have significant differences in the perception of organizational commitment.
3. Background variables of the biotech corporation employees in Southern regional of Taiwan have no significant differences in the perception of organizational effectiveness.
4. Job satisfaction and organizational effectiveness of the biotech corporation employees in Southern regional of Taiwan with significant positive related.
5. Organizational commitment and organizational effectiveness of the biotech corporation employees in Southern regional of Taiwan with significant positive related.
6. Job satisfaction and organizational commitment of the biotech corporation employees in Southern regional of Taiwan with significant positive related.
7. Job satisfaction is effectively predicting organizational effectivenes, especially the aspect of “Intrinsic Satisfaction”. The explained variance is 51.4%
8. Organizational commitment is effectively predicting organizational effectivenes, especially the aspect of “Retention Commitment”. The explained variance is 62.4%

摘要 III
ABSTRACT IV
謝誌 VI
目錄 VII
表目錄 IX
圖目錄 XI
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 待答問題 3
第四節 名詞釋義 5
第五節 研究範圍與限制 7
第六節 研究流程 10
第二章 文獻探討 13
第一節 工作滿意之相關理論與研究 13
第二節 組織承諾之相關理論研究 21
第三節 組織效能之相關理論與研究 25
第四節 工作滿意、組織承諾與組織效能之關係 31
第三章 研究方法 36
第一節 研究設計 36
第二節 研究工具 39
第三節 研究構面修訂 54
第四節 研究對象與資料蒐集 56
第五節 資料分析方法 59
第四章 研究結果與討論 61
第一節 工作滿意、組織承諾與組織效能之現況 61
第二節 工作滿意、組織承諾與組織效能之差異分析 64
第三節 工作滿意、組織承諾與組織效能之相關分析 90
第四節 工作滿意、組織承諾與組織效能之迴歸分析 95
第五節 假設結果檢驗 98
第五章 結論與建議 100
第一節 結論 100
第二節 建議 106
參考文獻 111
一、 中文部分 111
二、 英文部分 116
附錄一 預試問卷 126
附錄二 正式問卷 130

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