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10.邱浩政，(2005)。社會與型為科學的量化研究與統計分析，台北：五南。
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15.黃心怡，(2011)。生活型為地景之研究－以苗栗縣社區環境營造為例，國立聯合大學建築學系碩士論文。16.黃芳銘，(2007)。結構方程模式理論與應用，台北：五南圖書。
17.黃章展、李素馨、侯錦雄，(1999)。應用重要－表現程度分析法探討青少年觀光遊憩活動需求特性，戶外遊憩學會編。
18.張家銘，(2011)。應用Kano及精化Kano模式於探討加盟者之服務品質需求－以連鎖餐飲業為例，朝陽科技大學企業管理系碩士論文。19.諾伯舒茲，(2010)。場所精神，華中科技大學出版社。
20.鄧維兆、廖明宗、馬郁淇，(2007)。網路銀行關鍵服務品質屬性確認－三因子理論與IPA之應用，品質學報，第十四卷第四期，351-365。21.盧監富、蘇郁翔、劉育維，(2009)。應用IPA分析法探討島嶼觀光服務品質之研究：以龜山島為例，農業推廣文彙，第56輯，233-248。
22.謝朋憙，(2012)。企業經營績效評估之探討－以T公司中古車為例，朝陽科技大學財務金融研究所碩士論文。23.譚珮怡，(2009)。應用績效評估矩陣方法探討企業內部溝通問題—以台灣T銀行為例。朝陽科技大學保險金融管理學系研究所碩士論文。24.蘇郁云，(2011)。對國小高年級學童學習成效之探討─應用績效評估矩陣，朝陽科技大學企業管理系研究所碩士論文。25.蘇朝敦，(2009)。六標準差，前程書局。
26.鐘政偉、邱紹一、邱素玲、胡秀媛，(2011a)。居家用品顧客滿意度與忠誠度關係之研究－以特力和樂(HOLA)為例，台北海洋技術學院學報，第四卷第一期，80-103。
27.鐘政偉，(2011b)。創意生活產業遊客滿意屬性矩陣之研究－以飛牛牧場為例，運動休閒餐旅研究，第六卷第一期，66-78。
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