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Due to the increasing improvement of living conditions of Taiwanese college students, it results in students’ greater demands for better software and hardware in the dormitory. Therefore, whether campus accommodation can satisfy college students’ needs has been the focus. This study aimed to investigate the college boarders’ approval rating of the hardware facilities and administrative management of the university dormitory. The hardware facilities included three perspectives: infrastructure, extended facilities, and affiliated facilities; dormitory management constitutes three parts: management measures, service measures, and security and service convenience. The participants in this study were some college boarders in one university in central Taiwan. Stratified purposive sampling was sent 550 questionnaires. Effective sample is 375 universities student responded. The results of the study showed that among the hardware facilities, infrastructure the most significant difference on satisfaction of university student and extended facilities took second place. Accordingly, the university could enhance the dormitory satisfaction by improving the infrastructure in the dormitory, such as the bed, the desk, the storage space, the network facilities and interior space. Furthermore, among dormitory management, service measures had the highest correlations. It indicated that the college could increase dormitory satisfaction by setting up entry control at night, required attendance, residence rules, the cleanness of the floor, and the management measures of illegal vehicle parking which met students’ expectations. In conclusion, in terms of university dormitory hardware facilities, budgets should be drawn up to improve infrastructure by eliminating or refurbishing hardware year by year. Nevertheless, given that the budget for dormitory refurbishment would not be allocated easily, dormitory management system could be first enhanced in order that university boarders could have the management measures meeting their expectations.
Keywords: university dormitory, hardware facilities, dministrative management, dormitory satisfaction
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