一、中文文獻
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王振宏與郭德俊(2003)。Gross情緒調節過程與策略評述研究。心理科學進展，11(6)，629-634。
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謝先俊(2004)。人格特質、工作特性與情緒勞務負荷、工作滿意及顧客服務品質感受之關聯性研究—以中華電信為例。碩士論文，國立臺灣海洋大學航運管理學系。
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