一、英文書目
American Association of Law Libraries. (2001). AALL guidelines on the fair use of copyrighted works by law libraries. Retrieved March 27, 2011, from http://www.aallnet.org/about/policy_fair.asp
Behr, M.D. (2008). Streamlining document delivery and interlibrary loan services for distance learners. Journal of Interlibrary Loan,Document Delivery & Electronic Reserve, 18(2), 129-139.
Benn, J. (2008). Who uses the interlibrary loan and document delivery service and what do they request? A case study at the University of Western Australia. Interlending & Document Supply, 37(1), 41-45.
Coalition for Networked Information. (2002). Final report of the national commission on new technological uses of copyrighted works. Retrieved December 1, 2010, from http://www.cni.org/docs/infopols/CONTU.html
Colorado State University Libraries. (2010). RapidILL. Retrieved January 4, 2011, from http://rapidill.org/Default.aspx
Creative Research Systems. (2007). Sample size calculator. Retrieved January 30, 2011, from http://www.surveysystem.com/sscalc.htm
Croft, J.B. (2004). Electronic delivery of interlibrary loan. Legal solutions in electronic reserves and the electronic delivery of interlibrary loan (chap. 4, pp.37-44). Binghamton, NY: Haworth Information Press.
Curry, E. (2009). Little changes to interlibrary loan services make a big difference at a small academic library. Journal of Interlibrary Loan,Document Delivery & Electronic Reserve, 19(4), 287-290.
Dean, E., & Goodier, R. (2002). Changing patterns in interlibrary loan and document supply. Interlending and Document Supply, 32 (4), 206-214.
Echeverria, M., & Barredo, P. (2005). Online journals: Their impact on document delivery. Interlending and Document Supply, 33 (3), 145-149.
Evans, G. E., & Carter, T. L. (2009). Interlibrary loan and document delivery. Introduction to library public services (7th ed., chap. 7, pp.149-169). Westport, Conn.: Libraries Unlimited.
Fong, Y.S. (1996). The value of interlibrary loan: An analysis of customer satisfaction survey comments. Journal of Library Administration, 23(1/2), 43-54.
Google. (2012). Google history. Retrieved March 6, 2012, from http://www.google.com/about/company/history.html
Harold B. Lee Library. (2009). Interlibrary loan tutorial. Retrieved November 4, 2010, from http://net.lib.byu.edu/tutorial/ill/
Herrera, G. (2003). Interlibrary loan user behaviors in an academic library. Journal of Interlibrary Loan, Document Delivery & Information Supply, 14(2), 19-36.
Hilyer, L.A. (2002a). What is interlibrary loan. Interlibrary Loan and Document Delivery in the Larger Academic Library : A Guide for University, Research, and Larger Public Libraries (chap. 1, pp.1-2). Binghamton, NY: Haworth Information Press.
Hilyer, L.A. (2002b). Interlibrary loan service from a patron perspective. Interlibrary Loan and Document Delivery in the Larger Academic Library: A Guide for University, Research, and Larger Public Libraries (chap. 5, pp.19-25). Binghamton, NY: Haworth Information Press.
Hilyer, L.A. (2002c). Patron borrowing policy. Interlibrary Loan and Document Delivery in the Larger Academic Library: A Guide for University, Research, and Larger Public Libraries (chap. 6, pp.27-36). Binghamton, NY: Haworth Information Press.
Hilyer, L.A. (2006). Copyright in the interlibrary loan department. Journal of Interlibrary Loan, Document Supply and Electronic Reserve, 16(1/2), 53-64.
Jackson, M.E. (2004b). The future of interlending. Interlending & Document Supply, 32(2), 88-93.
Jackson, M.E. (2004a). Will electronic journals eliminate the need for ILL? Interlending & Document Supply, 32(3), 192-193.
Kappus, T. (2009). Interlibrary loan tsunami: Investigating the rising tide of borrowing requests at a amall private university. Journal of Interlibrary Loan,Document Delivery & Electronic Reserve, 19(3), 205-217.
Kidd, T. (2003). Does electronic journal access affect document delivery requests? Some data from Glasgow University Library. Interlending & Document Supply, 31(4), 264-269.
Kotler, P. (2003). Building customer satisfaction, value, and retention. Marketing Management (11th ed., chap. 3, pp.59-88). New Jersey: Prentice Hall.
Kryillidou, M., & Bland, L. (2009). ARL statistics 2007-08. Washington, D.C: Association of Research Libraries. Retrieved March 23 ,2010, from http://www.arl.org/bm~doc/arlstat08.pdf
Landes, S. (2001). Interlibrary loan survey: State University of New York College at Geneseo libraries. Journal of Interlibrary Loan, Document Delivery & Information Supply, 11(4), 75-80.
Lee, M., & Baron, S. (2008). Common practices for interlibrary loan and document delivery at a small private university: We want it and we want it now. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 18(2), 205-218.
Leykam, A. (2008). Exploring interlibrary loan usage patterns and liaison activities: The experience at a US University. Interlending & Document Supply, 36(4), 218-224.
Lucas, D. (2009). Interlibrary loan assessment: assessing services in a small private college library''s interlibrary loan department. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 19(4), 309-316.
Marcinko, R.W. (1997). Issues in commercial document delivery. Library Trends, 45(3), 531-550.
Naylor, T.E., & Wolfe, J.A. (2008). Interlibrary loan patron satisfaction at the Wichita State University Libraries. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 18(3), 347-374.
Perrault, A.H., & Arseneau, M. (1995).User satisfaction and interlibrary loan service: A study at Louisiana State University. RQ, 35(1), 90-100.
Porat, L. (2009). Factors and characteristics of interlibrary loan use and non-use. Interlending & Document Supply, 37(1), 20-27.
Reighart, R., & Oberlander, C. (2008). Exploring the future of interlibrary loan: Generalizing the experience of the University of Virginia, USA. Interlending & Document Supply, 36(4), 184-190.
Rheiner, V.R. (2008). How electronic full text journals impact interlibrary loan article requests at a small, liberal arts university. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 18(3), 375-386.
Stabler, K. (2002). Benchmarking interlibrary loan and document delivery services: Lessons learned at New Mexico State University. Journal of Interlibrary Loan, Document Delivery & Information Supply, 12(3), 57-73.
Salkind, N. J. (2007). Ice cream and crime: Computing correlation coefficients. Statistics for people who (think they) hate statistics (3rd ed., chap. 5, pp.74-96). Thousand Oaks, Calif: Sage Publications, Inc.
Tonn, A. (2003). Interlibrary loan internet accessible database (ILLiad): A patron focused satisfactory interlibrary loan service study. Journal of Interlibrary Loan, Document Delivery & Information Supply, 14(2), 49-63.
U.S. Copyright Office. (2009) . Copyright law of the United States of America and related laws contained in title 17 of the United States Code. Retrieved November 30, 2010, from http://www.copyright.gov/title17/92chap1.html
U.S. News World Report. (2010a). Best colleges 2011. Retrieved October 5, 2010, from http://colleges.usnews.rankingsandreviews.com/best-colleges/national-universities-rankings
U.S. News World Report. (2010b). How U.S. news calculates the college rankings. Retrieved October 5, 2010, from http://www.usnews.com/education/articles/2010/08/17/how-us-news-calculates-the-college-rankings
Walton, J. (2008). The changing use of electronic document delivery in the inter-library loan service: A survey. Interlending & Document Supply, 36(1), 43-56.
Yang, Z.Y. (2004). Customer satisfaction with interlibrary loan service- DeliverEdocs: A case study. Journal of Interlibrary Loan, 14(4), 79-94.
Zopfi-Jordan, D. (2008). Purchasing or borrowing: Making interlibrary loan decisions that enhance patron satisfaction. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 18(3), 387-394.
二、中文書目
Babbie, E. (1998). 社會科學研究方法 (The Practice of Social Research)(李美華等譯)。臺北市:時英。
林育云(2009)。大學圖書館資源利用及服務品質之研究─以臺灣師範大學圖書館為例。國立師範大學圖書資訊學研究所,未出版,臺北市。
林淑芬(2009)。圖書館服務與著作權問題:日本經驗淺探。佛教圖書館館刊,49,99-108。柯皓仁(2010)。全國文獻傳遞服務系統功能評估研究計畫。上網日期:2011年1月3日,檢自:http://www.ilca.org.tw/doc/NDDSreport20100615.pdf
財團法人國家實驗研究院科技政策研究與資訊中心(2010)。2009年NDDS使用統計及服務績效報告。上網日期:2011年1月5日,檢自:http://ndds.stpi.narl.org.tw/doc/2009_NDDS_usage_report.pdf
財團法人國家實驗研究院科技政策研究與資訊中心(無日期)。全國文獻傳遞服務系統:各館複印件收費一覽表。上網日期:2011年1月5日,檢自:http://ndds.stpi.narl.org.tw/common/view_library_announcement/list_library_service_fee_info_action.do
財團法人國家實驗研究院科技政策研究與資訊中心編(2007)。全國文獻傳遞服務年報:2006。台北市:編者。
財團法人國家實驗研究院科技政策研究與資訊中心編(2008)。全國文獻傳遞服務年報:2007。台北市:編者。
財團法人國家實驗研究院科技政策研究與資訊中心編(2009)。全國文獻傳遞服務年報:2008。台北市:編者。
國立中興大學圖書館(2009)。國際快速館際合作文獻傳遞服務(Rapid ILL)。上網日期:2010年3月24日,檢自:http://www.lib.nchu.edu.tw/lib_pubservice/cooperation/coop_rapid.htm
國立台灣大學(1995a)。台灣大學批踢踢實業坊碩士板。上網日期:2010年1月1日,檢自:telnet://ptt.cc
國立台灣大學(1995a)。台灣大學批踢踢實業坊碩士板。上網日期:2010年1月1日,檢自:telnet://ptt.cc
國立台灣大學(1995b)。台灣大學批踢踢實業坊打工板。上網日期:2011年2月17日,檢自:telnet://ptt.cc
國立台灣大學(1995b)。台灣大學批踢踢實業坊打工板。上網日期:2011年2月17日,檢自:telnet://ptt.cc
國立台灣大學圖書館 (2010)。館際合作服務/常見問題集(Q&A)。上網日期:2011年1月4日,檢自: http://www.lib.ntu.edu.tw/CE/services/interlibrary_loan/faq.htm
國立成功大學圖書館(無日期)。RapidILL西文期刊文獻快遞服務。上網日期:2010年3月24日,檢自:http://www.lib.ncku.edu.tw/www2008/service/coop/rapidill.html
張春興(1989)。張氏心理學辭典。臺北市:東華。
教育部統計處(2008a)。96學年度:大專校院校別專任教師數。上網日期:2010年12月20日,檢自:http://www.edu.tw/files/site_content/b0013/96_s1101.xls
教育部統計處(2008b)。96學年度:大專校院校別學生數。上網日期:2010年12月20日,檢自:http://www.edu.tw/files/site_content/b0013/96_s2101.xls
教育部統計處(2009a)。97學年度:大專校院校別專任教師數。上網日期:2010年12月20日,檢自:http://www.edu.tw/files/site_content/b0013/97_teacher.xls
教育部統計處(2009b)。97學年度:大專校院校別學生數。上網日期:2010年12月20日,檢自:http://www.edu.tw/files/site_content/b0013/97_student.xls
教育部統計處(2009c)。98學年度:大專校院校別專任教師數。上網日期:2010年12月20日,檢自:http://www.edu.tw/files/site_content/b0013/98_teacher.xls
教育部統計處(2009d)。98學年度:大專校院校別學生數。上網日期:2010年12月20日,檢自:http://www.edu.tw/files/site_content/b0013/98_student.xls
教育部統計處(2010a)。各級學校學生人數。上網日期:2011年4月20日,檢自:http://www.edu.tw/files/site_content/b0013/seriesdata.xls
教育部統計處(2010b)。99學年度大專校院名錄。上網日期:2011年1月29日,檢自:http://www.edu.tw/files/site_content/b0013/u1_new.xls
教育部統計處(2010c)。大學校院學科標準分類查詢。上網日期:2011年12月29日,檢自:http://www.edu.tw/files/site_content/B0013/bcode_u.xls
教育部統計處(2011)。100學年度:大專校院校別學生數。上網日期:2011年12月29日,檢自:http://www.edu.tw/files/site_content/b0013/100_student.xls
莊道明(1995)。館際互借。載於胡述兆主編,圖書館學與資訊科學大辭典,下冊。臺北市:漢美。
陳豫(1989)。館際互借服務中心的任務與建立模式。教育資料與圖書館學,26(2),147-165。經濟部智慧財產局(2009)。著作權法。上網日期:2009年12月9日,檢自:http://www.tipo.gov.tw/ch/AllInOne_Show.aspx?path=1362&guid=a71977ea-6478-4e37-a46a-15497ba7c275&lang=zh-tw
經濟部智慧財產局編(2007)。校園著作權百寶箱。台北市:編者。
賴文智、王文君(2009)。圖書館文獻傳遞服務與合理使用。智慧財產權月刊,124,32-51。應家琪(2000)。館際互借服務與使用者滿意度之研究:以國立臺灣大學醫學院暨附設醫院圖書館為例。天主教輔仁大學圖書資訊學研究所,未出版,台北縣。
薛理桂(1992)。英國圖書館館際合作制度。空大人文學報,1,141-162。鍾雪珍(2002)。網路系統對圖書館文獻傳遞服務之影響評估。國立中興大學圖書資訊學研究所,未出版,台中市。