一、中文文獻
[1]王彥程(1999)。台灣企業員工人際溝通能力之衡量及其量表之發展之研究。長榮大學經營管理研究所碩士論文。[2]王家鴻(2006)。組織溝通因素、組織溝通效能與設計績效間之關係研究。銘傳大學設計管理研究所碩士論文。[3]李茂興、李慕華、林宗鴻(譯)(1997)。S. P. Robbins著。組織行為。台北：揚智。
[4]李元墩(1999)。組織溝通研究之回顧與展望。中華管理評論，2，121-131。[5]李淑慧(2001)。專案績效受專案創新類型、資源配置與專案溝通策略之相關性影響研究─以新竹科學園區廠商為例。中原大學企業管理研究所碩士論文。[6]李佳倫(2003)。主管與員工認知、溝通風格之相似性對員工溝通滿足、工作滿足、工作績效、與離職傾向的影響。政治大學心理學研究所。
[7]何麗君(2005)。溝通媒介認知、人際溝通能力、溝通滿足對自我效能影響之研究—以電子資訊業與銀行業為例。銘傳大學管理研究所碩士論文。[8]邱皓政(2006)。量化研究與統計分析—SPSS中文視窗版資料分析範例解析。台北：五南。
[9]林鐘沂(2001)。行政學。台北：三民。
[10]林榮欽(2002)。組織行為。台北：揚智。
[11]林榮欽(2004)。組織理論與管理。台北：揚智。
[12]林凡(譯)(2006)。Richard Luecke著。專案，就是要這樣管理。台北：天下遠見。
[13]林東源(2006)。國民小學教師人際溝通能力與教學效能之研究—以中部四縣市為例。國立台中教育大學國民教育學系碩士論文。[14]林玉琴(2007)。從溝通行動理論的觀點探討領導者溝通模式與專案成功之研究－以A半導體公司資訊部門專案管理為例。中山大學資訊管理研究所碩士論文。[15]吳清山(2004)。學校行政。台北：心理。
[16]徐仁輝、楊永年、張昕(2005)。公共組織行為。台北：智勝。
[17]袁奕福(2008)。IT人員控制能力與溝通能力對ERP系統導入之影響。元智大學資訊管理研究所碩士論文。[18]許士軍(1989)。管理學。台北：東華。
[19]許光華、何文榮(1998)。專案管理：理論與實務。台北：華泰。
[20]陳盈純(2002)。互依性和社會支持對研發團隊績效的影響─以溝通為干擾變項。中央大學人力資源管理研究所碩士論文。[21]馮心蕾(2003)。室內設計專案管理之研究。中原大學室內設計研究所碩士論文。[22]傅肅良(1988)。行政管理學。台北：三民。
[23]葛迺駿(譯)(2003)。J. P. Lewis著。我懂了！專案管理。台北：經濟新朝。
[24]楊聰敏(2008)。組織溝通對技術策略、技術能力與創新績效關聯性影響之研究。成功大學高階管理研究所碩士論文。[25]蔡文淵(1997)。企業員工溝通滿足量表發展之研究。成功大學企業管理研究所碩士論文。[26]羅雅萱、吳美惠(譯)(2006)。S. P. Robbins & M. Coulter著。管理學。台北：培生教育。
[27]嚴竹華(1999)。溝通能力與溝通態度對溝通效能影響之研究。中原大學企業管理研究所碩士論文。[28]iTHome電腦報(2008)。2008年CIO大調查—CIO的建言。iTHome電腦報周刊，368，24-34。
二、西文文獻
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[2]Bienvenu, M. J. (1971). An interpersonal communication inventory. Journal of Communication, 21, 381-388.
[3]Canary, D. J. & Spitzberg, B. H. (1987). Appropriateness and effectiveness perceptions of conflict strategies. Human Communication Research, 14(1), 93-183.
[4]Canary, D. J., Cody, M. J. & Manusov, V. L. (2008). Interpersonal Communication: A goals-based approach (4th ed.). NY: Bedford/St. Martin''s
[5]Collier, M. J. (1988). A comparison of conversations among and between domestic culture groups: How intra and inter cultural competencies vary. Communication Quarterly, 36, 122-124.
[6]Duran, R. L. (1983). Communicative adaptability: A measure of social communicative competence. Communication Quarterlyt, 31(4), 320-326.
[7]Duran, R. L. & Kelly, L. (1988). An investigation into the cognitive domain of competence ΙΙ: The relationship between communicative competence and interaction involvement. Communication Research Report, 5(1), 91-96.
[8]Fornell, C. & Larcker, D. F. (1981). Evaluating structural equation models with unobservables and measurement error. Journal of Marketing Research, 18, 39-50.
[9]Gary, J. & Laodlaw, H. (2004). Improving the management of communication satisfaction. Management Communication Quarterly, 17(3), 425.
[10]Greenbaum H. H., Clampitt P. & Willihnganz S. (1988). Organizational communication- An examination of four instruments. Management Communication Quarterly, 2(2), 245.
[11]Goffman, E. (1956). Embarrassment and social organization. American Journal of Sociology, 62, 264-274.
[12]Karen, Z. K. & Menno de Jong (2007). Evaluating the communication satisfaction questionnaire as a communication audit tool. Management Communication Quarterly, 20(3), 261.
[13]Luecke R. (2004) Managing projects large and small: The fundamental skills for delivering on cost and on time. Boston, MA: HBSPress.
[14]Lewis, J. P. (2002). Fundamentals of project management—Developing core competencies to help outperform the competition, 2nd ed. NY: Amacom books.
[15]Lewis, P. V. (1975). Organizational Communication: The Essence of Effective Management. Columbus, OH.: Grid.
[16]McCroskey, J. C. (1970). Measures of communication-bound anxiety. Speech Monographs, 37, 269-277.
[17]Parks, M. R. (1977). Issues in the explication of communication competence. Paper presented at the Western Speech Communication Association Convention, Phoenix, Az.
[18]Perkins, W. H. (1977). Speech pathology: An applied behavioral science. St. Louis: C. V. Mosby Company.
[19]Quick, T. L. (1992). Successful team building. NY: Amacom books.
[20]Robbins, S. P. (1990). Essentials of organizational behavior. Englewood Cliffs, N.J.:Prentice-Hall.
[21]Robbins, S. P. & Coulter, M. (2005). Management, brief ed. Englewood Cliffs, N.J.:Prentice-Hall.
[22]Simon, H.A. (1976). Adiminstrative Behavior, N.Y.: The Free Press.
[23]Schramm, W. (1954). The process and effects of mass communication. Urban: University of Ilinois Press.
[24]Stocking, S. H. & Zillmann, D. (1976). Effects of humorous disparagement of self, friend, and enemy. Psychological Reports, 39, 455-461.
[25]Spitzberg, B. H. & Cupach, W. R. (1984). Interpersonal communication competence. Beverly Hills, CA: Sage.
[26]Trenholm, S. & Jensen, A. (1995). Interpersonal communication. Belmont, CA: Wadsworth.
[27]Turner, Susan G., Utley, Dawn, R., Westbrook & Jerry, D. (1998). Project managers and functional managers: A case study of job satisfaction in a matrix organization. Project Management Journal, 29(3), 11-19.
[28]Verderber, R. F. & Verderber, K. S. (1995). Inter-Act: Using Interpersonal Communication Skills. Wadsworth: A Division of International Thomson Publishing Inc.
[29]Weinstein, E. A. (1969). The development of interpersonal competence. In D. A. Goslin(Ed.), Handbook of socialization theory and research (pp. 753-775). Chicago: Rand McNally.
[30]Wiemann, J. M. (1977). Explication and test of a model of com municative competence. Human Communication Research, 3(3), 195-213.
[31]Zimmerer, Thomas W., Yasin & Mahmoud M. (1998). A leadership profile of American project managers. Project Management Journal, 29(1), 31-38.