供應鏈管理在工商業扮演著非常重要的腳色。本研究的目的主要是透過層級分析法（AHP）方法來探討影響泰國企業供應鏈4.0績效的因素。 根據文獻探討的結果，確定了影響供應鏈績效的5個主要因素：買方-供應商關係、環境、增值流程、企業管理和資訊技術。 本研究建立一個層級分析模式來決定影響供應鏈4.0因素的優先順序。研究對象為兩家泰國屬於快速消費品（FMCG）產業的企業。研究結果顯示，影響此產業供應鏈4.0績效的主要因素的優先順序為：資訊技術（0.440）、企業管理（0.233）和買方-供應商關係（0.164）。 希望這項研究的結果能對有意開發和改善供應鏈績效的企業有所幫助。

Supply chain management plays an important role in business industry. This paper aims to identified factors affecting supply chain 4.0 performance in Thailand’s industry by using AHP method. Based on the analysis of reviewed papers, a total number of 5 main factors affecting supply chain performance have been identified: “buyer-supplier relationships”, “environment”, “value-added processes”, “business management”, and “information technology”. An AHP model is developed to prioritize factors affecting supply chain 4.0. Data are collected from two fast-moving consumer goods (FMCG) industry companies in Thailand. The result of this study reveals that the priorities of main factors for the supply chain 4.0 performance are: “information technology” (0.440), “business management” (0.233), and “buyer-supplier relationships” (0.164). The result of this study can be useful for organizations that want to develop and improve their supply chain.

Chinese Abstract....................i
English Abstract....................ii
Acknowledgements....................iii
Table of Contents....................iv
List of Tables....................vi
List of Figures ....................vii
Chapter 1 Introduction....................1
1.1 Research Background....................1
1.2 Research Objective....................1
1.3 Thesis Structure....................2
Chapter 2 Literature Review....................3
2.1 Overview of Industry 4.0 and Supply Chain 4.0....................3
2.1.1 Industry 4.0....................3
2.1.2 Supply Chain....................4
2.1.3 Supply Chain 4.0....................6
2.2 Theoretical Factors....................8
2.2.1 Buyer-Supplier Relationships....................11
2.2.2 Environment....................12
2.2.3 Value-Added Processes....................13
2.2.4 Business Management....................15
2.2.5 Information Technology....................15
2.3 Analytic Hierarchy Process....................17
2.3.1 AHP Introduction....................17
2.3.2 AHP Applications....................19
Chapter 3 Methodology....................21
3.1 Research Flowchart....................21
3.2 Research Framework....................22
3.3 Questionnaire Design....................23
3.4 Implementation of the AHP....................24
Chapter 4 Research Results....................26
4.1 First Survey Data Analysis....................26
4.1.1 Research Subject....................26
4.1.2 Reliability Test.....................27
4.1.3 Result of the First Survey.....................28
4.2 Second Survey Data Analysis....................28
4.2.1 Priority Weights of Main Factors....................29
4.2.2 Priority Weights of Sub-Factors of Buyer-Supplier Relationship.............30
4.2.3 Priority Weights of Sub-Factors of Environment....................30
4.2.4 Priority Weights of Sub-Factors of Value-Added Processes...................31
4.2.5 Priority Weights of Sub-Factors of Business Management....................32
4.2.6 Priority Weights of Sub-Factors of Information Technology..................33
4.2.7 Ranking of Main Factors and Sub-Factors....................34
Chapter 5 Conclusion and Suggestion....................35
5.1 Conclusion....................35
5.2 Suggestion....................35
Reference....................37
Appendix I....................47
Appendex II....................56
Extended Abstract....................59

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